Sappi Limited Careers

Job Description

We are seeking a friendly, patient, and solution-oriented Remote Customer Service Specialist to provide exceptional service and support to our customers. You will be the primary point of contact for customer inquiries, handling issues promptly and professionally to ensure a positive experience while working remotely.

Responsibilities:

Respond promptly and courteously to customer inquiries via phone, email, live chat, and social media channels.

Resolve customer issues efficiently and escalate when necessary.

Provide accurate information about products, services, policies, and procedures.

Document all customer interactions and maintain detailed records.

Collaborate with internal teams to resolve complex customer problems.

Identify and escalate priority issues to appropriate departments.