Job Description

Job Title: Client Relations and Compliance Officer
We are looking for a Client Relations and Compliance Officer to work for a client located in Ortigas but will move to Makati by end of year, 2025
This is an onsite work, Mon to Fri
Shift is 9 AM to 6 PM
Salary is up to 70K based on experience
Must have at least 4 years of strong Compliance Experience with background on managing accounts/programs
Huge advantage if have worked in the gaming industry

Qualifications:

Preferably a 4-year course graduate of Business Administration, Business Management, AB Communications, or any related courses

At least four (4) years work experience in a similar role

Preferably with experience working in the Online/Land-based Gaming industry

Excellent written and verbal communication

Strong interpersonal skills, with the ability to build strong relationships with clients and colleagues

Experience working with PAGCOR not necessary, but highly advantageous

Proficiency in Microsoft Office application

Job Description:
Act as an account manager and communication pivot between the company, 3rd party companies and government licensing body. To track, manage and maintain information and documentation regarding ongoing projects and workloads. To ensure internal and 3rd party compliance to company polices and processes. To build and manage positive relationships with internal and external stakeholders

DUTIES AND RESPONSIBILITIES:
Be the Bridge:
Act as the primary point of contact for assigned B2B accounts, managing all incoming and outgoing information flow.
Relationship Builder:
Get to know your 3 rd party accounts, understand their structure, priorities, and concerns.
Meeting Maestro:
Schedule, coordinate and facilitate meetings, ensuring all relevant parties are informed and prepared, full agendas are covered and next steps clear.
Information Architect:
Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies and processes.
Compliance Champion:
Oversee 3 rd party and internal documents, discussions and workloads ensuring adherence to company policies and legal regulations.
Coordination Chief:
Provides assistance during preparation of integration, project issue, revenue and any other relevant reports and coordinates with the concerned 3rd parties.
Problem Solver:
Facilitate a smooth problem-solving process with strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using the information and insight gained as the primary point of contract.
Audit:
Coordinates, schedules, attends and fulfils the compliance sections of the on-site Post Audit Activities.