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About weSource Management Consultancy Firm

Founded in 2020, weSource is an independent
executive search firm helping businesses across
industries find the Right Talent. With a focused, and a
personal hands-on approach, we offer the attention and
flexibility larger firms can’t.

Our business operates on a contingency-based
recruitment model, specializing in executive and mid-to-
senior-level roles across industries.

We invest time upfront to understand each client’s
needs, company culture, and ideal candidate profile.
Our search process includes targeted sourcing,
thorough screening, and close collaboration with both
clients and candidates to ensure the right long-term fit.

Our search model ensures clients only pay when we
succeed. We focus on quality over volume, placing
exceptional talents through a tailored, relationship-first
approach

Technical Support Engineer II - Eastwood, Up to 90K, Shifting

IT

Quezon City

Full-time, Office

Php 90,000 INR

Job Description

We are hiring for Technical Support Engineer II for a client based in Eastwood
This is an onsite work that follows a shifting schedule
Salary is up to 90K monthly based on hiring result and experience
Requirements:

  • A minimum of 4-5 years of knowledge/prior experience in the Linux Operating System is required
  • Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
  • Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
  • Global support experience working with internal and external stakeholders is a requirement.
  • Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

    • Job Description:
    As a Technical Support Engineer II, you will be responsible for:
  • Monitor and triage incoming support cases via a shared queue.
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and escalate Severity 1 cases following established protocols.
  • Maintain and update backlog cases with clear, structured documentation.
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

    • Posted on: July 14, 2025

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