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Full-time, Office
Head of Central Operations - Bank - 350K - Makati
General/Business Unit Manager
Makati City
Php 350,000 INR
About the Role
Role: Operations Head
Level: VP
Industry: Banking
Location: Makati
Set up: Onsite
Schedule: Mon to Fri, dayshift
Salary: UP to 350K X 13.5 months (NON NEGOTIABLE)
Job Summary
The Head of Operations is responsible for overseeing and managing the operations department of the Bank. The role involves ensuring efficient and effective operational processes, implementing best practices, and maintaining regulatory compliance.
Key Responsibilities
Requirements:
Education: Bachelor's degree in Business Administration, Finance, or related field.
Experience: With 5 to 10 years experience in Banking Operations or higher and Core Banking System (i.e. Temenos T24)
Knowledge/Skills/Abilities:
Level: VP
Industry: Banking
Location: Makati
Set up: Onsite
Schedule: Mon to Fri, dayshift
Salary: UP to 350K X 13.5 months (NON NEGOTIABLE)
Job Summary
The Head of Operations is responsible for overseeing and managing the operations department of the Bank. The role involves ensuring efficient and effective operational processes, implementing best practices, and maintaining regulatory compliance.
Key Responsibilities
- Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity.
- Set departmental goals, objectives and key performance indicators (KPIs) aligned with the overall business objective of the company.
- Identify opportunities for process improvements and cost reductions within the operations department.
- Implement best practices, automation, technology solutions to streamline operations and enhance customer experience.
- Conduct regular reviews and assessments of existing processes to identify bottlenecks and recommend enhancements.
- Lead, mentor, and manage the operations team.
- Foster a culture of continuous learning, teamwork, and employee development within the department.
- Allocate resources effectively to ensure smooth workflow and timely completion of tasks.
- Ensure compliance with all applicable banking regulations, laws and internal policies.
- Stay updated on regulatory changes and ensure necessary changes are implemented in the operations processes and systems.
- Conduct regular audits to monitor compliance and address any identified gaps or issues.
- Identify and mitigate operational risks, including fraud, errors, and non-compliance.
- Develop and implement risk management frameworks and controls within the operations department.
- Monitor key risk indicators and initiate corrective actions as required.
- Liaise with internal and external stakeholders, including regulators, auditors, and vendors to address operational matters.
- Monitor performance of the operations team against established KPIs and metrics.
- Prepare regular reports and presentations on operational activities, performance and initiatives for senior management.
Requirements:
Education: Bachelor's degree in Business Administration, Finance, or related field.
Experience: With 5 to 10 years experience in Banking Operations or higher and Core Banking System (i.e. Temenos T24)
Knowledge/Skills/Abilities:
- Strong knowledge of banking products, processes, regulations and industry best practices.
- Proven leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Strong interpersonal and communication skills
- Excellent analytical, problem-solving and decision-making abilities.
- Proficiency in using banking software, systems and technology solution
Requirements
Based on the job description, here are 6-10 important requirements for the Operations Head role, in order of importance, along with an importance rating (0-10):
1. **Strong knowledge of banking products, processes, regulations, and industry best practices** (Importance: 9/10) - This is crucial for the role, as the Operations Head needs to have a deep understanding of the banking industry and its regulations to ensure compliance and effective operations.
2. **Proven leadership and team management skills** (Importance: 9/10) - The ability to lead, mentor, and manage a team is essential for this role, as the Operations Head will be responsible for overseeing the operations department and ensuring its smooth functioning.
3. **5-10 years of experience in Banking Operations or higher** (Importance: 8.5/10) - Relevant experience in banking operations is necessary to understand the complexities of the role and to develop and implement effective operational strategies.
4. **Excellent analytical, problem-solving, and decision-making abilities** (Importance: 8/10) - The Operations Head needs to be able to analyze data, identify areas for improvement, and make informed decisions to optimize efficiency and productivity.
5. **Strong interpersonal and communication skills** (Importance: 8/10) - Effective communication and interpersonal skills are necessary for the Operations Head to liaise with internal and external stakeholders, including regulators, auditors, and vendors.
6. **Proficiency in using banking software, systems, and technology solutions** (Importance: 7.5/10) - Familiarity with banking software and systems, such as Core Banking System (e.g., Temenos T24), is important for the role, as the Operations Head will need to implement technology solutions to streamline operations.
7. **Ability to identify and mitigate operational risks** (Importance: 7/10) - The Operations Head needs to be able to identify potential operational risks, such as fraud, errors, and non-compliance, and develop strategies to mitigate them.
8. **Bachelor's degree in Business Administration, Finance, or related field** (Importance: 6/10) - A relevant degree is necessary for the role, but it is not as crucial as the other requirements, as experience and skills can be more important than formal education.
9. **Experience with Core Banking System (e.g., Temenos T24)** (Importance: 6/10) - While experience with a specific Core Banking System is desirable, it is not essential, as the Operations Head can learn the system on the job.
10. **Ability to develop and implement risk management frameworks and controls** (Importance: 5.5/10) - While this is an important aspect of the role, it is not as critical as the other requirements, as the Operations Head can develop this skill on the job with the right training and support.
1. **Strong knowledge of banking products, processes, regulations, and industry best practices** (Importance: 9/10) - This is crucial for the role, as the Operations Head needs to have a deep understanding of the banking industry and its regulations to ensure compliance and effective operations.
2. **Proven leadership and team management skills** (Importance: 9/10) - The ability to lead, mentor, and manage a team is essential for this role, as the Operations Head will be responsible for overseeing the operations department and ensuring its smooth functioning.
3. **5-10 years of experience in Banking Operations or higher** (Importance: 8.5/10) - Relevant experience in banking operations is necessary to understand the complexities of the role and to develop and implement effective operational strategies.
4. **Excellent analytical, problem-solving, and decision-making abilities** (Importance: 8/10) - The Operations Head needs to be able to analyze data, identify areas for improvement, and make informed decisions to optimize efficiency and productivity.
5. **Strong interpersonal and communication skills** (Importance: 8/10) - Effective communication and interpersonal skills are necessary for the Operations Head to liaise with internal and external stakeholders, including regulators, auditors, and vendors.
6. **Proficiency in using banking software, systems, and technology solutions** (Importance: 7.5/10) - Familiarity with banking software and systems, such as Core Banking System (e.g., Temenos T24), is important for the role, as the Operations Head will need to implement technology solutions to streamline operations.
7. **Ability to identify and mitigate operational risks** (Importance: 7/10) - The Operations Head needs to be able to identify potential operational risks, such as fraud, errors, and non-compliance, and develop strategies to mitigate them.
8. **Bachelor's degree in Business Administration, Finance, or related field** (Importance: 6/10) - A relevant degree is necessary for the role, but it is not as crucial as the other requirements, as experience and skills can be more important than formal education.
9. **Experience with Core Banking System (e.g., Temenos T24)** (Importance: 6/10) - While experience with a specific Core Banking System is desirable, it is not essential, as the Operations Head can learn the system on the job.
10. **Ability to develop and implement risk management frameworks and controls** (Importance: 5.5/10) - While this is an important aspect of the role, it is not as critical as the other requirements, as the Operations Head can develop this skill on the job with the right training and support.
About weSource Management Consultancy Firm
Founded in 2020, weSource is an independent
executive search firm helping businesses across
industries find the Right Talent. With a focused, and a
personal hands-on approach, we offer the attention and
flexibility larger firms can’t.
Our business operates on a contingency-based
recruitment model, specializing in executive and mid-to-
senior-level roles across industries.
We invest time upfront to understand each client’s
needs, company culture, and ideal candidate profile.
Our search process includes targeted sourcing,
thorough screening, and close collaboration with both
clients and candidates to ensure the right long-term fit.
Our search model ensures clients only pay when we
succeed. We focus on quality over volume, placing
exceptional talents through a tailored, relationship-first
approach
Posted on: July 14, 2025
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