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Full-time, Hybrid
Workforce Analyst_Hybrid BGC_100K
IT
Taguig City
Php 100,000 INR
About the Role
We are hiring for a Workforce/Reporting Analyst for a client in BGC
This is a hybrid role and the salary is up to 100K
Main requirement is at least 3 years of relevant experience with background on reporting, forecasting and capacity planning ideally in a BPO company
Qualifications
The Requirements
Essential Skills
Preferred Skills
Non-Negotiable: Capacity Planning, Forecasting, MS Excel
The Role
Forecasting and Capacity Planning
This is a hybrid role and the salary is up to 100K
Main requirement is at least 3 years of relevant experience with background on reporting, forecasting and capacity planning ideally in a BPO company
Qualifications
The Requirements
Essential Skills
- Strong analytical and quantitative skills
- Strong communication and presentation skills
- Effective collaboration and problem-solving skills
- Ability to collect, organize, synthesize data and summarize findings into simple, compelling visualizations and dashboards
- Hands-on experience in creating volume forecasts, capacity models and resource plans in a back-office BPO or Shared Services environment
- Ability to work within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
- Ability to work in a team as well as independently
- Experience in managing multiple stakeholders and working across geographic boundaries, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
- Strong proficiency in MS Office applications, particularly PowerPoint and Excel
- Interest in Power BI and similar reporting tools, and an enthusiasm to develop expertise in this area
- 3+ years of reporting experience
Preferred Skills
- Experience analyzing data and producing reports and dashboards using SQL, Python, SSIS, MS Excel and Power-BI
- Experience in Power BI
- Experience implementing and maintaining business-centered performance metrics across a diverse range of processes
- Experience in operations forecasting, capacity modelling & planning
- Understanding of developing stored procedures, functions, views and T-SQL programs
- Developed and maintained ETL (Data Extraction, Transformation and Loading) mappings using SSIS, to extract the data from multiple source systems
- Working knowledge of application QA & Testing procedures
- Good documentation of End User Developed Applications
Non-Negotiable: Capacity Planning, Forecasting, MS Excel
The Role
Forecasting and Capacity Planning
- Lead the collection of all historical data needed for trending, forecasting, and capacity planning volume, AHT, Service Level Targets, Shrinkage, and other factors
- Standardize and document the methods to be used for forecasting and capacity planning
- Develop and implement forecasting and capacity planning tools and templates
- Provide training, consultative, and necessary support to GSD Leads, Regional Leads, and relevant stakeholders so they can properly adapt to these methodologies and templates
- Based on trend, forecast the baseline volume, AHT, and shrinkage factors for a rolling period aligned with business requirements
- Consult with all areas that could impact any of the components to forecasting and capacity planning
- Review with GSD Leads, Regional Leads, and relevant stakeholders the forecasts and capacity plans at least once a month or as aligned with business requirements
- Using the forecasted data, create a capacity plan for each GSD Team showing the FTE requirements to deliver all the services assigned to each respective team
- Generate a report of this capacity plan with analysis, insights, and recommendations to optimize resources and discuss this with GSD Leads, Regional Leads, and relevant stakeholders at least once a quarter or as aligned with business requirements
Requirements
Here are the top 10 important requirements for the Workforce/Reporting Analyst position, in order of importance, along with an importance rating (0-10):
1. **At least 3 years of relevant experience in reporting, forecasting, and capacity planning** (Importance: 10) - This is a non-negotiable requirement, and the candidate must have a strong background in these areas, ideally in a BPO company.
2. **Strong analytical and quantitative skills** (Importance: 9.5) - The candidate must be able to collect, organize, and synthesize data, and summarize findings into simple, compelling visualizations and dashboards.
3. **Strong proficiency in MS Office applications, particularly PowerPoint and Excel** (Importance: 9) - The candidate must be highly proficient in MS Office, especially Excel, as it is a non-negotiable requirement.
4. **Hands-on experience in creating volume forecasts, capacity models, and resource plans** (Importance: 8.5) - The candidate must have practical experience in creating forecasts, capacity models, and resource plans in a back-office BPO or Shared Services environment.
5. **Ability to work within tight deadlines and balance multiple projects** (Importance: 8) - The candidate must be able to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
6. **Strong communication and presentation skills** (Importance: 7.5) - The candidate must be able to effectively communicate and present findings, insights, and recommendations to stakeholders.
7. **Experience in managing multiple stakeholders and working across geographic boundaries** (Importance: 7) - The candidate must be able to work with various stakeholders, manage expectations, and collaborate with team members across different locations.
8. **Interest in Power BI and similar reporting tools** (Importance: 6.5) - The candidate should have an interest in developing expertise in Power BI and other reporting tools, which is a preferred skill.
9. **Ability to work independently and as part of a team** (Importance: 6) - The candidate must be able to work independently and collaboratively as part of a team to achieve goals and objectives.
10. **Experience with data analysis and reporting using SQL, Python, SSIS, and other tools** (Importance: 5.5) - While not essential, experience with these tools is preferred and would be an added advantage for the candidate.
Note that the importance ratings are subjective and based on the job description and requirements. The actual importance of each requirement may vary depending on the specific needs of the organization and the role.
1. **At least 3 years of relevant experience in reporting, forecasting, and capacity planning** (Importance: 10) - This is a non-negotiable requirement, and the candidate must have a strong background in these areas, ideally in a BPO company.
2. **Strong analytical and quantitative skills** (Importance: 9.5) - The candidate must be able to collect, organize, and synthesize data, and summarize findings into simple, compelling visualizations and dashboards.
3. **Strong proficiency in MS Office applications, particularly PowerPoint and Excel** (Importance: 9) - The candidate must be highly proficient in MS Office, especially Excel, as it is a non-negotiable requirement.
4. **Hands-on experience in creating volume forecasts, capacity models, and resource plans** (Importance: 8.5) - The candidate must have practical experience in creating forecasts, capacity models, and resource plans in a back-office BPO or Shared Services environment.
5. **Ability to work within tight deadlines and balance multiple projects** (Importance: 8) - The candidate must be able to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
6. **Strong communication and presentation skills** (Importance: 7.5) - The candidate must be able to effectively communicate and present findings, insights, and recommendations to stakeholders.
7. **Experience in managing multiple stakeholders and working across geographic boundaries** (Importance: 7) - The candidate must be able to work with various stakeholders, manage expectations, and collaborate with team members across different locations.
8. **Interest in Power BI and similar reporting tools** (Importance: 6.5) - The candidate should have an interest in developing expertise in Power BI and other reporting tools, which is a preferred skill.
9. **Ability to work independently and as part of a team** (Importance: 6) - The candidate must be able to work independently and collaboratively as part of a team to achieve goals and objectives.
10. **Experience with data analysis and reporting using SQL, Python, SSIS, and other tools** (Importance: 5.5) - While not essential, experience with these tools is preferred and would be an added advantage for the candidate.
Note that the importance ratings are subjective and based on the job description and requirements. The actual importance of each requirement may vary depending on the specific needs of the organization and the role.
About weSource Management Consultancy Firm
Founded in 2020, weSource is an independent
executive search firm helping businesses across
industries find the Right Talent. With a focused, and a
personal hands-on approach, we offer the attention and
flexibility larger firms can’t.
Our business operates on a contingency-based
recruitment model, specializing in executive and mid-to-
senior-level roles across industries.
We invest time upfront to understand each client’s
needs, company culture, and ideal candidate profile.
Our search process includes targeted sourcing,
thorough screening, and close collaboration with both
clients and candidates to ensure the right long-term fit.
Our search model ensures clients only pay when we
succeed. We focus on quality over volume, placing
exceptional talents through a tailored, relationship-first
approach
Posted on: July 14, 2025
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