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Full-time, Office
Continuous Improvement Analyst_Hybrid BGC_120K
Operations
Taguig City
Php 120,000 INR
About the Role
Training, Communication & Engagement:
Develop clear, audience-appropriate communications that support programme rollouts, process changes, and service updates.
Facilitate training and knowledge-sharing sessions to help embed new ways of working, tools, or processes.
Lead planning and coordinating team engagement activities (e.g. forums, town halls, retrospectives) where relevant to programme work.
Data-Driven Insight & Analysis:
Support the analysis of operational data to uncover trends, root causes, and opportunities for optimisation.
Translate insights into actionable recommendations and improvement plans.
Help build and maintain dashboards or reports to support transparency, accountability, and alignment.
Programme & Improvement Delivery:
Support and lead cross-functional programmes aimed at improving service quality, customer experience, and operational performance.
Design, implement, and embed continuous improvement strategies, frameworks, and tools.
Collaborate with teams across Insurance, Consulting and Technology to identify pain points, define improvements, and deliver measurable outcomes.
Track, report, and communicate progress against programme goals, milestones, and benefits.
Use data and service performance metrics (e.g. incidents, SLAs, change success, feedback) to inform decisions and prioritise improvements.
Ensure improvement initiatives align with ITSM best practices and organisational objectives.
The Requirements
Non-Negotiable Requirements:
Experience in program or project management, continuous improvement, or service transformation roles
Experience using data tools (e.g. Excel, Power BI, Tableau) and/or service platforms (e.g. ServiceNow, BMC)
Essential experience and skills:
Proven experience in programme or project management, continuous improvement, or service transformation roles
Excellent communication and stakeholder engagement skills
Capable of balancing independent ownership with cross-team collaboration
Ability to work independently and take initiative
Proven experience in training, communications, or business management roles
Good analytical and critical thinking skills, with the ability to interpret data and measure impact
Ability to influence and drive change across diverse stakeholder groups
Experience using data tools (e.g. Excel, Power BI, Tableau) and/or service platforms (e.g. ServiceNow, BMC)
Desirable but not essential:
Working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change)
Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro)
Develop clear, audience-appropriate communications that support programme rollouts, process changes, and service updates.
Facilitate training and knowledge-sharing sessions to help embed new ways of working, tools, or processes.
Lead planning and coordinating team engagement activities (e.g. forums, town halls, retrospectives) where relevant to programme work.
Data-Driven Insight & Analysis:
Support the analysis of operational data to uncover trends, root causes, and opportunities for optimisation.
Translate insights into actionable recommendations and improvement plans.
Help build and maintain dashboards or reports to support transparency, accountability, and alignment.
Programme & Improvement Delivery:
Support and lead cross-functional programmes aimed at improving service quality, customer experience, and operational performance.
Design, implement, and embed continuous improvement strategies, frameworks, and tools.
Collaborate with teams across Insurance, Consulting and Technology to identify pain points, define improvements, and deliver measurable outcomes.
Track, report, and communicate progress against programme goals, milestones, and benefits.
Use data and service performance metrics (e.g. incidents, SLAs, change success, feedback) to inform decisions and prioritise improvements.
Ensure improvement initiatives align with ITSM best practices and organisational objectives.
The Requirements
Non-Negotiable Requirements:
Essential experience and skills:
Desirable but not essential:
Requirements
Based on the provided JD, here are the top 10 important requirements for the job, in order of importance, along with an importance rating (0-10):
1. **Experience in program or project management, continuous improvement, or service transformation roles** (Importance: 10) - This is a non-negotiable requirement, and the candidate should have proven experience in managing programs or projects, driving continuous improvement, or transforming services.
2. **Excellent communication and stakeholder engagement skills** (Importance: 9.5) - The candidate should be able to develop clear, audience-appropriate communications and facilitate training and knowledge-sharing sessions, which requires excellent communication and stakeholder engagement skills.
3. **Good analytical and critical thinking skills, with the ability to interpret data and measure impact** (Importance: 9) - The candidate should be able to analyze operational data, uncover trends, and translate insights into actionable recommendations, which requires good analytical and critical thinking skills.
4. **Experience using data tools (e.g. Excel, Power BI, Tableau) and/or service platforms (e.g. ServiceNow, BMC)** (Importance: 8.5) - The candidate should have experience using data tools and/or service platforms to support data-driven insights and analysis.
5. **Ability to work independently and take initiative** (Importance: 8) - The candidate should be able to work independently, take initiative, and balance independent ownership with cross-team collaboration.
6. **Ability to influence and drive change across diverse stakeholder groups** (Importance: 7.5) - The candidate should be able to influence and drive change across diverse stakeholder groups, which requires strong interpersonal and influencing skills.
7. **Proven experience in training, communications, or business management roles** (Importance: 7) - The candidate should have proven experience in training, communications, or business management roles, which can help them develop clear communications and facilitate training sessions.
8. **Capable of balancing independent ownership with cross-team collaboration** (Importance: 6.5) - The candidate should be able to balance independent ownership with cross-team collaboration, which requires strong teamwork and collaboration skills.
9. **Working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change)** (Importance: 6) - While not essential, having a working knowledge of ITSM practices can be beneficial in understanding service performance metrics and informing decisions.
10. **Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro)** (Importance: 5) - While not essential, familiarity with digital collaboration tools can be beneficial in facilitating team engagement activities and collaborating with teams across Insurance, Consulting, and Technology.
Note that the importance ratings are subjective and based on the provided JD. The actual importance of each requirement may vary depending on the organization's specific needs and priorities.
1. **Experience in program or project management, continuous improvement, or service transformation roles** (Importance: 10) - This is a non-negotiable requirement, and the candidate should have proven experience in managing programs or projects, driving continuous improvement, or transforming services.
2. **Excellent communication and stakeholder engagement skills** (Importance: 9.5) - The candidate should be able to develop clear, audience-appropriate communications and facilitate training and knowledge-sharing sessions, which requires excellent communication and stakeholder engagement skills.
3. **Good analytical and critical thinking skills, with the ability to interpret data and measure impact** (Importance: 9) - The candidate should be able to analyze operational data, uncover trends, and translate insights into actionable recommendations, which requires good analytical and critical thinking skills.
4. **Experience using data tools (e.g. Excel, Power BI, Tableau) and/or service platforms (e.g. ServiceNow, BMC)** (Importance: 8.5) - The candidate should have experience using data tools and/or service platforms to support data-driven insights and analysis.
5. **Ability to work independently and take initiative** (Importance: 8) - The candidate should be able to work independently, take initiative, and balance independent ownership with cross-team collaboration.
6. **Ability to influence and drive change across diverse stakeholder groups** (Importance: 7.5) - The candidate should be able to influence and drive change across diverse stakeholder groups, which requires strong interpersonal and influencing skills.
7. **Proven experience in training, communications, or business management roles** (Importance: 7) - The candidate should have proven experience in training, communications, or business management roles, which can help them develop clear communications and facilitate training sessions.
8. **Capable of balancing independent ownership with cross-team collaboration** (Importance: 6.5) - The candidate should be able to balance independent ownership with cross-team collaboration, which requires strong teamwork and collaboration skills.
9. **Working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change)** (Importance: 6) - While not essential, having a working knowledge of ITSM practices can be beneficial in understanding service performance metrics and informing decisions.
10. **Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro)** (Importance: 5) - While not essential, familiarity with digital collaboration tools can be beneficial in facilitating team engagement activities and collaborating with teams across Insurance, Consulting, and Technology.
Note that the importance ratings are subjective and based on the provided JD. The actual importance of each requirement may vary depending on the organization's specific needs and priorities.
About weSource Management Consultancy Firm
Founded in 2020, weSource is an independent
executive search firm helping businesses across
industries find the Right Talent. With a focused, and a
personal hands-on approach, we offer the attention and
flexibility larger firms can’t.
Our business operates on a contingency-based
recruitment model, specializing in executive and mid-to-
senior-level roles across industries.
We invest time upfront to understand each client’s
needs, company culture, and ideal candidate profile.
Our search process includes targeted sourcing,
thorough screening, and close collaboration with both
clients and candidates to ensure the right long-term fit.
Our search model ensures clients only pay when we
succeed. We focus on quality over volume, placing
exceptional talents through a tailored, relationship-first
approach
Posted on: July 14, 2025
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