Aline Facility Managment

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Full-time, NA

Field Agents

Collection and Marketing
Ksh20000-Ksh25000 INR

About the Role

Job Description: COLLECTIONS AND MARKETING
Title: Field agents
Department: Collection and Marketing Department
Salary: Ksh20,000 - Ksh25,000

Summary
Our client, a Collection company, is looking for a field agent to provide vital support to the Collection and Marketing Department.

Key Responsibilities
  • Review loan requests
  • Assess client’s financial status
  • Evaluate creditworthiness and risks
  • Contact clients to gather financial data and documentation
  • Analyze risks and approve or reject loan requests
  • Calculate financial ratios (e.g. credit scores and interest rates)
  • Set up payment plans
  • Maintain updated records of loan applications
  • Follow up with clients about loan renewals
  • Monitor progress of existing loans
  • Any other assigned duties

  • Qualifications & Requirements:
    Education: Bachelor's degree or Diploma in Business, Communications, Customer Service Management, or a related field (preferred)
    Experience:
    1. 2-3 years of experience in marketing and collection
    2. Experience in a call center is an added advantage
    Technical Skills:
    1. Familiarity with call monitoring tools
    2. Proficiency in Microsoft Office (Excel, Word, PowerPoint)
    Soft Skills:
    1. Strong analytical and problem-solving skills
    2. Excellent communication and negotiation skills
    3. Basic knowledge of financial transactions and collection processes
    4. Ability to work independently and collaboratively with teams
    5. Self-motivated and goal-oriented
    6. Ability to persuade

    Qualified candidates are to send their application to Recruitment@alinefacilitymanagement.co.ke
    Email Subject: Field agents

    Requirements

    Based on the job description, here are 6-10 important requirements for the Field Agent position, in order of importance, with an importance rating (0-10):

    1. **Excellent communication and negotiation skills** (Importance rating: 9) - The ability to effectively communicate with clients, gather financial data, and negotiate payment plans is crucial for this role.
    2. **Strong analytical and problem-solving skills** (Importance rating: 9) - Field agents need to analyze financial data, assess creditworthiness, and make informed decisions about loan requests.
    3. **Experience in marketing and collection** (Importance rating: 8.5) - 2-3 years of experience in this field is preferred, and experience in a call center is an added advantage.
    4. **Basic knowledge of financial transactions and collection processes** (Importance rating: 8) - Field agents need to understand financial concepts, such as credit scores, interest rates, and payment plans.
    5. **Proficiency in Microsoft Office** (Importance rating: 7.5) - The ability to use Microsoft Office tools, such as Excel, Word, and PowerPoint, is necessary for maintaining records, analyzing data, and creating reports.
    6. **Ability to work independently and collaboratively with teams** (Importance rating: 7) - Field agents need to be self-motivated and able to work independently, as well as collaborate with teams to achieve goals.
    7. **Familiarity with call monitoring tools** (Importance rating: 6.5) - While not essential, familiarity with call monitoring tools is an advantage in this role.
    8. **Bachelor's degree or Diploma in a related field** (Importance rating: 6) - A degree or diploma in Business, Communications, Customer Service Management, or a related field is preferred, but not essential.
    9. **Ability to persuade** (Importance rating: 5.5) - The ability to persuade clients to make payments or follow payment plans is useful, but not as critical as other skills.
    10. **Self-motivated and goal-oriented** (Importance rating: 5) - While important, this trait is not as specific to the role as other requirements, and can be developed through training and experience.

    Note that these importance ratings are subjective and may vary depending on the specific needs of the organization and the role.

    About Aline Facility Managment

    Aline Facility Management is a trusted provider of recruitment and human resources management solutions, dedicated to helping organizations find, attract, and retain top talent. With a commitment to quality, integrity, and professionalism, our experienced team offers tailored HR services including recruitment, onboarding, performance management, and employee engagement. We pride ourselves on our ability to deliver effective and timely solutions that meet the unique needs of each client.

    Our mission is to provide high-quality facility management services while ensuring a safe and sustainable environment for all stakeholders. We leverage technology and industry best practices to optimize facility performance and enhance user experience. Joining Aline means being part of a culture focused on continuous improvement and innovation in the workplace.

    Posted on: June 27, 2025

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    Aline Facility Managment

    Field Agents

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