Apply - Employment Specialist at Staffing Agency Recruitment

About the Role

Job Description
The Employment Specialist’s primary emphasis is on filling job orders and inside sales activities. The Employment Specialist exercises discretionary judgment in administering Express systems and procedures in recruiting, hiring, and assigning associates to clients. Employment Specialists are expected to build and maintain a strong core of associates with a variety of job skills and be in a position to fill job orders quickly and efficiently on a daily basis in Office Services, Light Industrial, and Professional staffing. This is done by effectively documenting all activities in the automated system. Employment Specialists must use consultative sales techniques as they persistently make sales contacts. Strong phone and interpersonal skills are essential.

Key Responsibilities

Fill 100% of all qualified job orders with urgency.
- Qualify and take thorough and complete job orders.
- Ensure the job order is fillable based on the availability of associates and the client’s timeline.
Make 50 MPC Calls weekly and additional inside sales calls daily.
- Assist with appointment setting for the Sales Representative or the Franchisee.
- Convert 100% of local Employment Verification Calls into sales calls and/or recruiting calls.
- Take advantage of every phone interaction to MPC associates, gain additional information, or schedule appointments for Employment Specialists.
Recruit, interview, and retain a qualified pool of associates.
- Adhere to the Express Employee Selection Process.
- Coordinate client interviews and assignments.
- Complete a minimum of two Employment Verification calls on every associate prior to assignment.
- Ensure high satisfaction levels by following up with associates on a consistent basis.
Generate and expand business with existing accounts and new accounts.
- Broaden and diversify the client base by presenting the full range of service offerings.
- Build relationships with clients and prospects.
- Complete client visits and safety tours.
- Invite clients and prospects to marketing events.
- Ensure high satisfaction levels by following the Express Quality Control Process.
Increase office and team effectiveness through daily communication.
- Work closely with all team members to ensure job orders are filled in a timely manner.
- Work with Employment Specialists to synchronize sales and recruiting.
Perform other related duties as necessary and assigned.
- May be required to compose routine correspondence and reports.
- May be required to resolve time card and billing inquiries to ensure accurate, timely paychecks/invoices.
- May be required to assist with collections of delinquent accounts.
Conduct business in accordance with Express Guidelines and applicable Federal/State Legal Guidelines.
- Develop, maintain reference materials and work in accordance with applicable employment-related laws and regulations, including, but not limited to the Fair Labor Standards Act, Title VII of the 1964 Civil Rights Act, Americans with Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the Family and Medical Leave Act Employment Standards Act, Human Rights Code, Equal Employment Opportunity Commission regulations, and the Health Insurance Portability and Accountability Act and Fair Credit Reporting Act, as they relate to employment.
- Develop and maintain professional knowledge of the market, staffing industry, and pertinent labor laws.
- Adhere to the Express system.
- Maintain a thorough knowledge of the staffing and placement services offered by Express as well as pricing techniques and strategies.
- Utilize research, community activities, and training opportunities to develop awareness of the local labor market, business conditions, activities of competing companies, and industry trends.

Supervisory Responsibility
Provides administrative supervision of up to 150 Express associates.

Working Conditions and Physical Requirements
Primary activities are conducted within a well-lit, climate-controlled office. Occasional trips to client locations require travel and potential exposure to weather. Ability to sit for extended periods and maintain the normal range of body motion. Must be able to work effectively under stress. Occasional out-of-town trips may be required.

Here are the top 10 important requirements for the Employment Specialist position, in order of importance, with an importance rating (0-10):

1. **Strong phone and interpersonal skills** (Importance rating: 10) - The ability to effectively communicate with clients, associates, and team members is crucial for success in this role.
2. **Ability to work in a fast-paced, sales-driven environment** (Importance rating: 9.5) - The Employment Specialist must be able to fill job orders quickly and efficiently, make sales contacts, and work under stress.
3. **Recruiting and interviewing skills** (Importance rating: 9) - The ability to recruit, interview, and retain a qualified pool of associates is essential for meeting client needs and filling job orders.
4. **Knowledge of employment laws and regulations** (Importance rating: 8.5) - The Employment Specialist must be familiar with applicable employment-related laws and regulations, such as the Fair Labor Standards Act and the Family and Medical Leave Act.
5. **Sales and marketing skills** (Importance rating: 8) - The ability to generate and expand business with existing and new accounts, and to present the full range of service offerings, is critical for success in this role.
6. **Organizational and time management skills** (Importance rating: 7.5) - The Employment Specialist must be able to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
7. **Ability to build and maintain relationships with clients and associates** (Importance rating: 7) - The Employment Specialist must be able to establish and maintain strong relationships with clients and associates to ensure high satisfaction levels and repeat business.
8. **Proficiency in automated systems and software** (Importance rating: 6.5) - The ability to effectively use automated systems and software to document activities, manage data, and communicate with clients and associates is necessary for success in this role.
9. **Analytical and problem-solving skills** (Importance rating: 6) - The Employment Specialist must be able to analyze data, identify trends, and resolve problems in a fast-paced environment.
10. **Supervisory and leadership skills** (Importance rating: 5.5) - The ability to provide administrative supervision to up to 150 Express associates and work effectively with team members is important, but not as critical as other requirements.

Note: The importance ratings are subjective and based on the job description and requirements. They may vary depending on the specific needs and priorities of the organization.

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