Overview:
Sentara Health Plans, a leading integrated healthcare system serving Virginia and North Carolina, is seeking a dedicated Records Specialist to join its mission‑driven team and support the organization’s commitment to compassionate, high‑quality patient care.
In this remote role, you will play a pivotal part in managing and safeguarding patient health information, ensuring compliance with federal and state regulations while enabling clinicians and administrators to deliver timely, evidence‑based services.
The position offers the flexibility of work‑from‑home schedules on either day or night shifts, allowing you to balance professional responsibilities with personal priorities while contributing to a nationwide network of hospitals, imaging centers, and specialty clinics.
You will collaborate closely with the Health Information Management department, leveraging cutting‑edge electronic health record (EHR) systems to maintain accurate, complete, and secure medical records that directly impact patient outcomes and organizational efficiency.
Sentara’s culture emphasizes continuous learning, teamwork, and innovation; as a Records Specialist you will have access to ongoing training, professional development resources, and a supportive environment that values your expertise and growth.
Your work will directly support Sentara’s strategic goals of improving population health, enhancing data analytics capabilities, and fostering seamless care coordination across its extensive service continuum.
We seek candidates who are detail‑oriented, ethical, and motivated to uphold the highest standards of data integrity, contributing to the trust patients place in Sentara’s health plans and services.
If you are passionate about health information stewardship and eager to make a measurable impact within a respected healthcare organization, this opportunity offers a rewarding career path with meaningful contributions to community well‑being.

Responsibilities:

Validate, index, and upload patient medical records into the electronic health record system, ensuring 100% accuracy and compliance with HIPAA and state privacy regulations.

Perform nightly or daytime batch processing of record queues, meeting defined turnaround times to support clinical workflow efficiency.

Conduct regular audits of record completeness and data quality, generating reports that identify gaps and drive corrective actions.

Coordinate with clinical staff, billing departments, and external providers to resolve record discrepancies and facilitate timely information exchange.

Maintain secure storage and proper disposal of physical documents in accordance with retention policies and regulatory requirements.

Assist in the implementation of process improvements and automation initiatives to enhance record management productivity and reduce error rates.

Requirements:

2+ years of experience in health information management, medical records processing, or a related administrative role within a healthcare setting.

Proficiency with electronic health record (EHR) platforms such as Epic, Cerner, or similar systems.

Strong knowledge of HIPAA, HITECH, and state-specific health information privacy regulations.

Excellent attention to detail and ability to maintain high data accuracy under tight deadlines.

Effective communication skills for interacting with clinical and administrative teams remotely.

Associate’s degree in Health Information Management or related field; certification (RHIT or RHIA) preferred.

Benefits:

Flexible remote work schedule with day or night shift options to support work‑life balance.

Comprehensive health, dental, and vision insurance with employer contributions.

401(k) plan with company matching up to 5% of employee contributions.

Annual professional development stipend of $3,000 for certifications, training, or conferences.

Paid time off accrual with additional volunteer days to support community involvement.