Overview:
Dadeland Animal Hospital, a trusted pillar of the Miami community since 1967, is seeking dedicated Customer Service Representatives to join its multilingual team of veterinary professionals. This role is essential to delivering the compassionate, patient‑focused experience that sets Dadeland apart, ensuring pet owners receive timely, accurate information and support. As the first point of contact, you will manage inquiries across phone, email, and in‑person interactions, reflecting the clinic’s commitment to excellence and empathy. Working alongside experienced doctors such as Dr. Cyrille Bonnamy and Dr. Juan Soto, you will gain exposure to a diverse caseload of dogs, cats, and exotic pets, enhancing your knowledge of veterinary services. The position offers flexible scheduling, including day and night shifts, to accommodate both full‑time and part‑time availability, supporting work‑life balance. Dadeland provides a modern, state‑of‑the‑art facility and a culture of continuous education, allowing you to grow professionally while contributing to the health of the community’s beloved animals. Join a supportive environment where teamwork, compassion, and professional development are celebrated.

Responsibilities:

Respond promptly to client inquiries via phone, email, and in‑person, providing accurate information about services, appointments, and veterinary care.

Schedule, confirm, and manage appointments, ensuring optimal utilization of veterinary staff and resources.

Maintain and update client records in the practice management system, guaranteeing data accuracy and confidentiality.

Handle billing inquiries, process payments, and coordinate with the finance team to resolve discrepancies.

Educate pet owners on clinic policies, preventive care programs, and post‑treatment instructions to enhance client satisfaction.

Collaborate with veterinary clinicians to relay client concerns and follow‑up on treatment plans.

Assist in managing social media and online reviews by responding professionally to feedback.

Requirements:

High school diploma or equivalent; associate degree or higher preferred.

2+ years of customer service experience, preferably in a veterinary or healthcare setting.

Excellent verbal and written communication skills with a compassionate, patient‑focused demeanor.

Proficiency with practice management software and standard office applications.

Ability to multitask, prioritize effectively, and remain calm under pressure.

Benefits:

Flexible scheduling with day and night shift options.

Comprehensive health, dental, and vision insurance.

Paid time off and holiday pay.

Professional development stipend for continuing education.